Refund policy

DO YOU OFFER REFUNDS?

You may return most items within 21 days of the ship date for a refund. The cost of the shipping label will be deducted from your refund/credit amount. Original shipping postage charges are non-refundable.

  • Item must be unwashed in the same new condition as received
  • Item does contain odor such as smoke, chemicals, your sweat, etc.
  • Item does not have pet hair from cats, dogs, penguins, yourself, etc.
  • Merchandise products in original condition of original packaging with no missing parts

​Shipping back the item is the responsibility of the buyer. Refunds will be issued through the original method of payment. Please send email to AriseApparelCo@gmail.com for a Return/Exchange Merchandise Authorization (RMA) form.


WHAT IS THE EXCHANGE POLICY?

We recommended you to make measurements using the size chart before placing ordering. If you wish to exchange for a different size, please send it back within 21 days of receipt.

We cannot accept items that have been worn or washed. Items must be in the same NEW condition as received. For USA order, the customer is responsible for shipping the product back. Buyer covers postage sending back, we will cover postage outbound. For international orders, customer must cover shipping costs both ways.

Send us an email to AriseApparelCo@gmail.com for a Return/Exchange Merchandise Authorization (RMA) form.

ITEM RECEIVED WAS WRONG OR DAMAGED, DO YOU SEND REPLACEMENTS?

In the rare event that an order slips quality control and your item had a defect, we will gladly issue you a replacement item or issue a refund for the following reasons:

  • You received an incorrect item
  • Your product was damaged
  • Your order has a printing mistake

Send email to AriseApparelCo@gmail.com and if necessary, just snap a picture of the situation. Use the same email from purchase with your full name and order number.